Terms & Conditions

1 Itinerary Changes

Bolaven Tours may modify the itinerary when necessary due to weather, road conditions, site closures, local events, safety concerns, or other circumstances beyond our control.

If a planned activity or attraction is unavailable, we will make reasonable efforts to offer a suitable alternative. The order of visits may also be changed when necessary.

2 Weather & Road Conditions

During the rainy season, some waterfalls, roads, trails and other attractions may be difficult or impossible to access. For safety reasons, we may change or cancel a particular visit and propose an alternative.

Such changes do not automatically qualify for a refund when they are caused by weather, road or local conditions.

3 Vehicle Problems

Our vehicles are regularly maintained, but mechanical problems or breakdowns can occasionally occur.

If a vehicle problem occurs, Bolaven Tours will make reasonable efforts to arrange a replacement vehicle, repair, or other suitable solution as soon as possible. Delays caused by mechanical problems or circumstances beyond our reasonable control do not automatically qualify for a refund.

4 Safety

The safety of our guests, drivers and local partners always takes priority. We may change, shorten or cancel part of an itinerary if we consider conditions unsafe.

5 Delays

Travel times in Laos can be affected by traffic, road conditions, weather, construction, accidents and other unforeseen circumstances. We cannot guarantee exact arrival or departure times.

6 Personal Belongings

Guests are responsible for their personal belongings during the tour. Bolaven Tours cannot be held responsible for lost, stolen or damaged personal items unless caused by our proven negligence.

7 Cancellation & Refunds

Deposits are refundable up to 30 days before departure, less a $15 administration fee. Deposits are non-refundable within 30 days of departure.

If Bolaven Tours must cancel a tour before departure for reasons within our control, we will offer an alternative arrangement or refund the amount paid for the cancelled service.

8 Alternative Activities

When an attraction or activity is unavailable, Bolaven Tours may offer an alternative. If a guest chooses not to participate in the proposed alternative, this does not automatically entitle the guest to a refund.

9 Force Majeure

Bolaven Tours is not responsible for delays, cancellations or itinerary changes caused by circumstances beyond our reasonable control, including severe weather, flooding, landslides, road closures, natural disasters, strikes, government restrictions, accidents or other unforeseen events.

10 Guest Responsibility

Guests must follow reasonable instructions from our drivers and guides, particularly regarding safety. Bolaven Tours may refuse or stop an activity if a guest's behaviour creates a safety risk to themselves or others.

11 Pickup & Late Arrival

Guests are responsible for being ready at the agreed pickup time. If a guest is significantly late or misses the pickup, the itinerary may need to be shortened or modified. Additional costs caused by significant delays may be charged to the guest.

12 Accommodation & Third-Party Services

When accommodation, boats, restaurants, activities or other services are provided by third parties, their availability and service conditions may be outside Bolaven Tours' control.

If a booked service becomes unavailable, we will make reasonable efforts to arrange a suitable alternative.

13 Voluntary Changes During the Tour

If a guest voluntarily chooses to skip an activity, leave the tour early, or change the agreed itinerary for personal reasons, no refund is automatically provided.

14 Health & Special Requirements

Guests should inform Bolaven Tours in advance of any relevant health, mobility, dietary or other requirements that may affect the tour.

Some activities may not be suitable for everyone, and our team may recommend an alternative where appropriate.

15 Agreement

By booking a tour with Bolaven Tours, guests acknowledge and accept these Terms & Conditions.